We respect the use of personal information and keep the data subject’s needs in mind at all times. This statement is our explanation of how we approach data. We hope it is clear but if you have any questions please ask:
How do we collect your information?
We may collect information directly when we interact with you including in person, by phone, by email, or via this website. We might also receive information from Third Parties including other business referrers and some partner companies.
Why do we collect your information?
We collect information in order to carry out our work. We will always have a lawful purpose for any information we collect and we will let you know that purpose at the time of collection or shortly afterwards.
What information do we collect?
The information we collect may include:
- email address
- telephone number
- bank account details (e.g. from payments)
- credit card details (e.g. from payments)
- age/gender/date of birth
How do we use your information?
Your information is used to:
- provide services to you
- inform you about our services
- process payments received from you
- for administrative purposes
- enable record keeping (including feedback)
- comply with a legal requirement
We might contact you with service updates and/or marketing content, via your preferred means of communication. Our aim is to avoid sending you unwanted communications.
Do we share your information with third parties?
We will never sell your information.
We might sometimes share your information with selected Third Parties, who work with us to deliver our business purposes (for instance where delivery is outsourced). In our contracts with these Third Parties we require them to comply with data protection laws.
If required by law, we would share your information with the appropriate persons.
How do we store your information?
We keep most information digitally using appropriate software.
Some information (eg. paper-based) is kept in secure physical storage.
Other information, such as phone messages, are converted to another format for storage.
The management of our organisation is designed to enable and ensure compliance with the Data Protection laws currently in force.
When do we stop using your information?
We keep your information while we need it for our business purposes or until you request removal.
We review our databases every 6-12 months to remove expired data.
Some information is required to be kept for longer, such as financial records.
What happens if something goes wrong?
We keep aware of the process to be followed if a breach occurs (including reporting and rectifying).
If you are unhappy about our handling of your data we will do our best to improve the matter for you.
You have the option, if our actions seem insufficient, to contact: Information Commissioner’s Office, online at ICO.org.uk or tel 0303 123 1113
How can you update, change or remove your information?
Please contact us to make your request:
Where reasonably possible we will acknowledge your request within 2 working days and process it within 15 working days.
What is a cookie?
It’s a small text file that is placed on your computer to improve your experience on a website (eg. to prevent repeated information when you have visited a website before). Cookie’s come both directly from a website and also from some Third Parties, such as plug-ins which enhance a website’s functions.
What cookies do we use?
We do a regular (usually quarterly) review of the cookies using our website to keep track, reduce or remove them as appropriate. You are welcome to ask us for a comprehensive list of current cookies.
How can you manage cookies?
You can control cookies in a number of ways. Information on how to do this is available at: http://www.allaboutcookies.org/. If you have a question about cookies from our website you are welcome to contact us at firstname.lastname@example.org.
We will do our best to answer your question within 10 working days.
You will also find useful information about cookies at: https://ico.org.uk/for-the-public/online/cookies/
In summary, we want this statement to help you…
- know what data we hold
- understand why we hold that data
- know how long we will hold the data
- know how to change or remove that data on request (subject to requirement of law)
- see a clear path for help if you feel it is necessary